CME-ELIGIBLE TRAINING
Emotional Intelligence and Leadership in Healthcare™
A CE/CME-eligible leadership development program for healthcare professionals who are expected to lead in high-stakes environments, but were not always formally taught how to lead people through them.
Earn 7 AMA PRA Category 1 Credits™ upon completion.
Lead with Impact
Healthcare professionals are trained to make critical decisions, perform under pressure, and deliver excellent patient care. But many are promoted into leadership because they are clinically strong, technically skilled, or highly respected in their field. Then suddenly they are expected to lead teams, manage conflict, communicate across hierarchies, create trust, handle pressure, and keep people engaged in some of the most demanding environments imaginable. And let’s be honest. Most people were never actually taught how to do that.
This program was created to close that gap. Emotional Intelligence and Leadership in Healthcare™ is an enduring CE/CME-eligible educational activity designed to strengthen leadership effectiveness in surgical and healthcare environments.
Key Objectives
- Strengthen leadership effectiveness in high-stakes clinical environments
- Build skills in self-awareness and emotional regulation
- Improve communication strategies under pressure
- Foster psychological safety and master conflict navigation
Clarity & Composure
Evidence-based tools to regulate emotion and maintain high-level composure in the most demanding, high-pressure healthcare settings.
Practical Development for the Real World
Trust & Safety
Practical ways to strengthen psychological safety and improve trust without lowering clinical standards or technical excellence.
Conflict Navigation
Frameworks for navigating difficult conversations across hierarchies with more confidence and significantly less reactivity.
What You Will Learn Inside Emotional Intelligence and Leadership in Healthcare™
Module 1: Self-Awareness
A clearer understanding of emotional triggers, blind spots, and self-awareness gaps
Understanding how you show up as a leader begins with identifying the patterns and blind spots that affect your effectiveness. Master the foundation of self-awareness required to lead others with intention.
Module 2: Emotional Regulation
Evidence-based tools to regulate emotion and maintain composure in healthcare
Healthcare environments are high-pressure and high-stakes. This module provides practical, scientifically grounded methods to manage stress and respond with clarity rather than reactivity.
Module 3: Effective Communication
Communication strategies that improve trust, collaboration, and team performance
Modern healthcare leadership requires moving beyond technical excellence to excel in how we communicate. Learn frameworks that ensure your message lands with clarity and influence.
Module 4: Psychological Safety
Practical ways to strengthen psychological safety without lowering standards
Learn how to foster an environment where people speak up and share feedback, ensuring safety and effectiveness while maintaining a strict commitment to clinical excellence.
Module 5: Navigating Conflict
Frameworks for navigating conflict and difficult conversations with confidence
Conflict navigation is a critical leadership skill. This module provides practical frameworks to handle difficult moments with more confidence and less emotional reactivity.
Module 6: Integration
A personal action plan to strengthen leadership capacity
Synthesize everything you've learned into a clear, actionable plan for your daily environment. Walk away with the tools to lead with presence, clarity, and impact.
Each module includes practical, evidence-based education designed to strengthen leadership effectiveness in surgical and healthcare environments. This is development for the real world of healthcare leadership.
CONTINUING MEDICAL EDUCATION (CME)
Emotional Intelligence and Leadership in Healthcare™
In support of improving patient care, this program has been planned and implemented by Centro Forza Group, LLC & Pinnacle Conference, LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team
MEET YOUR INSTRUCTOR
I created Centro Forza Group for healthcare leaders who are carrying enormous responsibility, often without ever being formally taught how to lead people through the pressure, complexity, and emotion of healthcare.
My work helps them lead with the same presence, clarity, and skill they bring to their clinical practice.
20+ Years in High-Stakes Environments
Having led teams at five Fortune 500 companies—including Intuitive Surgical and Medtronic—I understand relentless pressure. I spent those years in the OR, working shoulder-to-shoulder with the surgical teams I now coach.
Developing Your Impact
I help healthcare executives and surgeon leaders build executive presence, master communication, and leverage emotional intelligence. My mission is simple: lead with confidence and drive real impact without burning out.
An Interprofessional Program Built for Reality
This course is for healthcare professionals who want to lead with more clarity, composure, trust, and influence. It is designed for physician, nursing, and pharmacy leaders, as well as the entire interprofessional team.
Physician & Surgeon Leaders
For physicians and specialists who were promoted because they are clinically strong, but want formal training in emotional intelligence, conflict navigation, and leading teams through high-stakes complexity.
Interprofessional Healthcare Teams
Designed for nurses, pharmacists, physician assistants, social workers, psychologists, dietitians, dentists, and athletic trainers who are leading, preparing to lead, or influencing others in organizational environments.
Voices of Impact
“
Gina’s approach to leadership is unlike anything I’ve experienced in 15 years of clinical practice. She bridges the gap between technical mastery and emotional intelligence with surgical precision.
Dr. Robert Chen, Chief of Surgery
“
The CME-eligible course provided practical frameworks for conflict resolution that I used the very next day in the OR. This is the leadership training healthcare actually needs.
Sarah Jenkins, Senior Nursing Director
“
Investing in emotional intelligence wasn’t optional at my level. Gina helped me refine my executive presence and lead with intention during a complex hospital merger.
Michael Thorne, Hospital CEO
Enrollment Information
The comprehensive course includes practical modules, clinical case studies, and emotional intelligence templates.
Enrollment fee: $1995.
Earn AMA PRA Category 1 Credits™ upon completion.
Common Questions
How long do I have to complete the course?
The course is completely evergreen and self-paced. Once enrolled, you have lifetime access to the materials, including any future updates to the curriculum.
How are the CME credits delivered?
Upon finishing all modules and passing the final assessment with a score of 80% or higher, your certificate of completion and CME credit statement will be instantly available for download in your dashboard.
Is there a group discount for my clinical team?
Yes, we offer institutional and group pricing for teams of 5 or more. Please contact our support team for a custom quote specifically tailored for your healthcare organization's needs.
Begin the Course
Build the emotional intelligence, communication, and leadership skills that support stronger teams, better collaboration, and more effective healthcare leadership.
CME Activity: 6 Credits